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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎12-19-2009
My Device: Pearl 8110
My Carrier: Rogers

Not receiving e-mail updates on my BB Z10 / OS 10

I'm not receiving e-mail updates today as of the beginning of the day (July 31).

 

I received a message saying ACCOUNT INFO NEEDED

"Your login information for POP server (pop3.live.com) has changed or is incorrect. Please check your account settings."

 

My internet service provider is Sympatico. How do I fix this problem?

 

Hall of Famer III
Posts: 58,423
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Not receiving e-mail updates on my BB Z10 / OS 10

Hello,

 

You need to go into Settings > Accounts and re-validate your email account credentials. If that fails, you could try removing and re-integrating the email account to the device.

 

Good luck!


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