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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎02-05-2014
My Device: Z10
My Carrier: AT&T

Notification Sounds Issues: No BBM and No Whatsapp sounds, and the rests just sounds the same

Hi guys. First post here. Actually, I'm trying to help my sister who was given a Z10 at work. In general she likes BB10 very much, but she has 2 basic problems:

 

1) She does not receives any notification when a BBM message or Whatsapp message arrives.

2) Whatever else she receives, it has the same ringtone.

 

So basically, she wants to set a different sound for mail, sms, bbm, whatsapp, etc.

 

She lives very far from me, and I have never touches a Z10, so even though I'm more or less tech savy, I have no way to help her. Any ideas? thanks!

Forums Veteran I
Posts: 1,863
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: Notification Sounds Issues: No BBM and No Whatsapp sounds, and the rests just sounds the same

Can't recall for previous OS's but version OS 10.2.1.1925 software 10.2.1.537

Different tones or browse music can be set for each application notification.

Home screen - swipe down - Notifications - Applications - On top of the list is pre-installed applications and below are other applications.

New Contributor
Posts: 2
Registered: ‎02-05-2014
My Device: Z10
My Carrier: AT&T

Re: Notification Sounds Issues: No BBM and No Whatsapp sounds, and the rests just sounds the same

sadly it didn't work. Any other ideas? By the way, I have the Z10 with me now.