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New Contributor
Posts: 3
Registered: ‎10-30-2013
My Device: Blackberry z10
My Carrier: Koodo

OS 10.2 update need help please!

So i have a blackberry z10 which i bought off of someone, they were with either bell or rogers and than gave it to me and now it's with koodo. After buying the phone i noticed in small black letters at the top of me phone and it says " not for sale" and than a whole bunch of numbers. Everyone i know has the update except for me, i also live in Canada so i read that i was suppose to have the update already? I was told that i might have a " test trail" phone ? Like the phones that were given out to try out the z10, but i was told that if my phone is a test trail one it wouldve stopped working after a month and ive had it much longer than a month so i keep checking for th update and i know for a fact koodo has sent out their OS 10.2 update? So basically what im trying to say is, does anyone know if my phone can recieve the update or no? 

 

thankyouu

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: OS 10.2 update need help please!

Well you can check this link and there are three ways you can try to update the phone.

 


http://ca.blackberry.com/software/smartphones/update/blackberry10-os.html

New Contributor
Posts: 3
Registered: ‎10-30-2013
My Device: Blackberry z10
My Carrier: Koodo

Re: OS 10.2 update need help please!

I have tried all those ways, i have frequently been trying to update my software everyday and it still says i have the most current OS. Which is why im concered that my phone wont get the update? because ive done everything other than downloading the leak?
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 10.2 update need help please!

At your Settings > About, what is the:

OS version?

Model version?



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New Contributor
Posts: 3
Registered: ‎10-30-2013
My Device: Blackberry z10
My Carrier: Koodo

Re: OS 10.2 update need help please!

10.1.0.1720
STL 100-1
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 10.2 update need help please!

personally, I'd manually load 10.2, it's not hard, just need a PC, a downloaded file, and about 2-3 hours.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Contributor
Posts: 18
Registered: ‎03-30-2012
My Device: Playbook
My Carrier: Ropdgers

Re: OS 10.2 update need help please!

Where did you find "a downloaded file"? I have a Z10 that is used for development and I also have not been able to force it to upgrade (i.e., no sim card).