08-15-2013 02:00 PM
Well lastnight before I went to sleep I updated to the lastest OS on my Z10, Now I cannot use the phone. The Hub opens but I cannot Open Anything on the phone. BBM is Gone. I use the phone for work and need to fix this asap. Any help would be appreciated.
08-19-2013 11:51 AM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with your BlackBerry Z10 smartphone since completing an update.
Have you attempted reinserting your battery as a test?
If so, please backup your device as shown here: http://www.blackberry.com/btsc/KB33526
Then complete a reload of the device software as listed here:
Open BlackBerry Link.
Ensure the computer is connected to the Internet.
Power off the BlackBerry 10 smartphone.
Connect the device to the computer.
When the device button is available on the bottom of the BlackBerry Link window, click it.
Click the Reload button.
Test to confirm whether or not these steps resolve the issue. If not, please contact your point of purchase for options.
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