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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎11-15-2013
My Device: Z10
My Carrier: bt

OS updated and phones locks up

Please can someone assist me.


Since updating the IS a couple of weeks ago the phone keeps locking up.  Sometimes this happen three or four times a day.


Only I can do is shut it down then restart it.


I had to do it three times in an hour this morning.


This never happened with previous version of the IS



Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: OS updated and phones locks up

Try Reset: when powered on hold down the power button for 10 seconds.


If reset does not fix your issue consider Restore.


You can restore your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.

To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.

Once Wiped reconnect your phone to your computer and install your stuff.