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New Contributor
Posts: 2
Registered: ‎08-17-2013
My Device: BB z10. STL 100-2
My Carrier: Orange

Old subject same problem-losing numbers

[ Edited ]
My contacts keep losing names or vanishing until battery pull. They come back for a few hours and then the same problem occurs . How do I stop this...?
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Old subject same problem-losing numbers

Hey Construction0,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry 10 device software are you currently using?  Go to Settings>About to find this information.  Do you synchronize your contacts with your email accounts?  Also are you setup on a BlackBerry Enterprise Server?

 

I look forward to your reply.

 

Cheers.

 


-ViciousFerret


 


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Highlighted
New Contributor
Posts: 2
Registered: ‎08-17-2013
My Device: BB z10. STL 100-2
My Carrier: Orange

Re: Old subject same problem-losing numbers

Hey hey thanks for responding. I'm using version 10.1.4181 on the z10 The numbers are sync'd with email addresses also. I am not set up on the enterprise server
Contributor
Posts: 20
Registered: ‎04-04-2013
My Device: Zed 10 STL100-3 10.1.0.273
My Carrier: SaskTel

Re: Old subject same problem-losing numbers

My co-worker was having a similar problem until I shut off the SIM I think. I remember it having to do with a SIM setting anyway. She never had trouble again.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Old subject same problem-losing numbers

Hey Construction0,

Thanks for the reply.

 

Are you noticing the caller ID names are not appearing randomly?  

 

I would suggest checking to see if any of the contacts are linked to other accounts and unlink them.  Follow the steps in this KB article: www.blackberry.com/btsc/KB33254

 

Let me know if the issue still persists after performing that step.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!