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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎03-26-2014
My Device: Z10
My Carrier: Bell
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Only delete email on my Blackberry without deleting on my server

When I delete it on my Z10 it deletes it from my company computer/server.  How can I just delete it from the Z10

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Only delete email on my Blackberry without deleting on my server

What is your Operating System loaded to your device? From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?

 

Newer OS 10.2.1 and higher will allow you to set your preference to delete from handheld only, from handheld and server or to prompt.

Regardless of that setting, if you delete multiple messages at one time, they will delete from server.



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New Contributor
Posts: 4
Registered: ‎03-26-2014
My Device: Z10
My Carrier: Bell

Re: Only delete email on my Blackberry without deleting on my server

Thanks.  That was the problem, I deleted about 20 emails at once and, of course they deleted from my work email.  I have version 10.2.1.2102 on my Z10

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Only delete email on my Blackberry without deleting on my server

Ok.,

 

Yep, deleting one at a time follows your pre-set deletion rule.

Deleting multiple emails deletes from handheld and server.

 

We've asked for a fix on that.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 4
Registered: ‎03-26-2014
My Device: Z10
My Carrier: Bell

Re: Only delete email on my Blackberry without deleting on my server

When can I find the option to delete from my Z10 only so I can see how it is set up? 

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Only delete email on my Blackberry without deleting on my server

Hub > three dots > Settings > Display and Actions

Scroll down to Delete On... and set as you prefer.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎03-26-2014
My Device: Z10
My Carrier: Bell

Re: Only delete email on my Blackberry without deleting on my server

Thank you very much.  You have been extremely helpful!!

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Only delete email on my Blackberry without deleting on my server

You are very welcome.

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎04-07-2014
My Device: Q10
My Carrier: AT&T

Re: Only delete email on my Blackberry without deleting on my server

I am trying to figure out how to change the settings on my Q10 - I only want nessages deleted on my Blackberry and not from my mail server.    

When I go to displays and actions and try what you say it does not give me any options to change settings to just on my blackberry

New Contributor
Posts: 2
Registered: ‎04-07-2014
My Device: Q10
My Carrier: AT&T

Re: Only delete email on my Blackberry without deleting on my server

I have 10.1.0.2030  

I need to set my Blackberry to not delete from my server  -- how can I accomplisg this on my Q10