04-22-2013 02:38 PM
Yesterday, I purchased my white Z10 and loved it, I added all my contents from my 9930 and then time came to setup my email accounts...
I have never had issues with Blackberry before with setting up emails, I tried every possible combinatioans for smtp, imap, pop and nothing, I received emails but could not send.
So this morning, I go back to Verizon to see what they could do, we called Network Solutions which is my ISP, nothing!!!
Spent an hour and a half no resolve..
So I returned my Z10 and I am frustrated, back to my old reliable Bold 9930
If they don't fix this issue, I am leaving Blackberry....
04-23-2013 04:58 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the post.
Were you receiving any specific error messages when you were sending out messages? Or did you receive a clock icon beside the message?
I look forward to your reply.
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04-23-2013 11:09 AM
Hi, thank you for your reply.
I was getting the clock icon, and no matter what I and Verizon tech did, didn't seem to work.
I did return the Z10 for now and I'm back to my old reliable 9920, but if these issues get a fix, I will be back, because I loved the phone and keyboard was unreal.
Maybe I will wait for Q10 also just because I really do love typing on my 9930.
05-06-2013 10:10 PM
me too I had never had issues BB9900, I just updated the OS of my Z10 to 10.0.10.99 and mails do not go out get stuck forever trying to leave. I am trying to set up a company mail that is from network solutions. set up pop up imap correctly deleted and created account several times and nothing, I love the phone but no company mails to send just received to read. Though gmail hotmail and yahoo I can receive and send. Any help_
05-06-2013 11:07 PM
This is currently a known issues. Well known. Should be sorted in next update. Until then I use "K9" from BBerry Apps site. It works flawlessly. Does not put email on hub, but does put notification in hub.
05-06-2013 11:14 PM
I had a similar problem with the OP
The current Z10 is deficient in logging onto some servers.
BB tech support spent several HOURS with me to get the mail servers to recognize options that were previously accepted by prior OS. The tech's finally found the problem is in the database for repair.
My Gmail server worked
On email account firstname.lastname@example.org:
My incoming mail from email@example.com worked
My outgoing mail was setup using the firstname.lastname@example.org as follows
SMPT user name: email@example.com
gmail password: enter your PW
SMPT server address: smtp.gmail.com
SMTP port: 465
SMPT encryption: SSL
05-07-2013 04:19 AM
What the hell....
Even my 2 emails are unable to be set up. Not even for recieving.
One is my office id and the other on rediffmail. Wish I knew this before I upgraded. But now thinking of returning my Z10. Enough is enough. I dont think blackberry users have such free time to research out solutions. This is going to cost Blackberry its name which was any way on its way out of hall of fame...
WHY DID BLACKBERRY RELEASE SUCH A PRODUCT WITHOUT A PROPER VALIDATION OF ITS SOFTWARE? I hope the Technical guys there are made to learn a few lessons.
BTW, 2 of my colleagues who are due their upgrade this month end have already decided to leave blackberry seeing my issues.... and pray this is NOT the beginning.
05-07-2013 05:59 AM
05-07-2013 06:49 AM
Same problem and know many of them. No way to send emails through a pop3 server. Using K9 instead. works, but unbelievable, that such a standard application on BBs doesnt work. Easy email was THE advantage of using BB and now its gone. The total and unaccepatable issue is, that BB doesnt go public and letting us know if they are working on it, have detected the problem and when they think this is going to be solved.