08-10-2014 09:57 PM
I am having bit trouble here with my Z10, if i keep the data pack on, some times the handset gets really hot & the battry will go down from 100% to 0% in 1 hour. Along with it my main talk time on the phone get dedected like hell (I have BIS plan activated on my phone, still)
The confusing part is there is no application running at the background.
I have tried scanning & uninstalling some ported applicatinos, reinstalled the BB 10 OS with new updates, still the same, Can some one tell me what should i do with it??
The same happend with my old Blackberry Bold 9790.
Thanks in advance
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08-11-2014 09:02 AM
08-12-2014 07:37 AM - edited 08-12-2014 07:48 AM
1. We're only speculating in the case of emmanualvnebu that the cause may have been an incorrect data plan. The idea being that if your phone is "hunting" for service that it cannot find, it will use a lot of battery and may overheat.
2. But what phone model number (100-?) and what OS are you using? And, when you look under "network", what are your choices? (2G, 3G etc.)
And emmanualvnebu, have you run it for a while w/o BIS? Any difference?
3. If you are still getting overheating, either run the phone ONLY on wifi (turn off cell network -- or even put it in airplane mode) to check if this is the root cause.
08-12-2014 10:40 AM
08-12-2014 12:31 PM