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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎02-19-2013
My Device: Blackberry Z10
My Carrier: Rogers
Accepted Solution


Hi there, 


Can you please help, I can no longer receive pin messages. 

BBM works fine and I know that I cannot send pins but when I first got my blackberry early Feb. I was receiving them and it randomly stopped. 

When I check my hub, I do not see the notifications tab... I have emails, bbm, facebok, linkedin etc but no notifications???

I've tested this with friends who can send pins and my Z10 will ring as if I received something but I can't find the actual pin anywhere...




Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA


Hi and Welcome to the Community!


Odd...please try resetting the Hub...with the Hub open, swipe down diagnoally (from top right to bottom left) 5 times.


If that fails, please try a normal battery pop reboot.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone


Hi needbbhelp,


Welcome to the support community!

What is the full version of BlackBerry Device Software you currently have? Have you upgraded your software since this feature was previously showing?


I look forward to your response.



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Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 4
Registered: ‎02-19-2013
My Device: Blackberry Z10
My Carrier: Rogers


Hi there,


So I tried what you suggested and I still don't see the notifications section in the Hub.


I also tried removing the battery several times and still no go...


Any other suggestions please?


This is the main tool our management team uses to communicate and really need this to work...


New Contributor
Posts: 4
Registered: ‎02-19-2013
My Device: Blackberry Z10
My Carrier: Rogers




I just did an update of my sofware to the most recent version:


I'm not sure at what point this function stopped working... I did my software update 2 days ago to see if this would restore everything and but nope... Didnt help...


I got my phone mid-Feb and i noticed that it stop working around end of march (b4 i did the update)


Hope this helps and really hope you can help me fix this...



New Contributor
Posts: 4
Registered: ‎02-19-2013
My Device: Blackberry Z10
My Carrier: Rogers


**************** FOUND SOLUTION***************


If anyone has problems RECEIVING pins on their Z10, here is the solution...


I had to back up my device on the bb link and then I did a security swipe. Once that done, I had to pop out m y battery and put it back in -

Once that it done, you need to reset your emails, bbm, facebook etc. You will notice that the notification tabs is back in the HUB.

I've asked a friend to send me a pin and FINALLY IT WAS RECEIVED!!!


Not the best way to go about it but this was my final option and it WORKED!!