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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎06-18-2013
My Device: Z10 STL100

Ph.locked ..no password set.. Help ..

I was setting up a new email account for my work on my ph. , so after putting in all my email info .to set up the account it asked for device password ....the problem is I have never set a password because its a new ph. How do I get in my device???

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Ph.locked ..no password set.. Help ..

Hi jsbabydoll,

 

Welcome to the support community!
What type of email account did you add to your BlackBerry Z10 smartphone? Are you using a BlackBerry Enterprise Server? Are you being prompted to enter the password to access your Home screen or when trying to access your work email?

 

I look forward to your response.


-FS


 


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Highlighted
New Contributor
Posts: 2
Registered: ‎06-18-2013
My Device: Z10 STL100

Re: Ph.locked ..no password set.. Help ..

Problem was solved , found out my work email was windows based and not compatible with my ph unfortunately ended up having to wipe my ph to get it unlocked and lost all my files and pics and videos and settings , but at least my contacts were still there and texts ect from the day