Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Member
Posts: 1
Registered: ‎05-18-2013
My Device: Blackberry z10
My Carrier: 2262036541

Phone completely crashed after update

[ Edited ]

Hey. 

 

So I am unsure of what to do. I updated the software (to the 10.1) last night and restarted my z10. Ever since then i have had problems. First, I wasn't able to use anything without having a connection to wifi (i couldn't send text msgs, bbm, internet - and i do have a data plan that still has data on it). I then tried to restart it several times again, thinking that it might work, nothing. Then I used the Blackberry link and reset the phone to factory settings hoping that would work, and now it won't connect to anything. When i try to turn the phone on, i get the prompt to connect it to a computer, but my computer says it cannot connect to the device, and when i click restore a green light appears on my phone and no matter how long i leave it, nothing changes. I have also tried to take the battery out to restart it that way and the same prompt to connect it to the computer appeared. Please help!!

 

Thanks.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Phone completely crashed after update

Hello bhockin and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having difficulty powering on your BlackBerry Z10 smartphone.

 

To clarify, after the software update completed, the icon with the USB and computer appeared on your device, following the reboot? 

 

What is your version of BlackBerry Link? Are you using Windows or Mac? 

 

Thanks!

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!