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Contributor
Posts: 15
Registered: ‎02-20-2013
My Device: Z10
My Carrier: Etisalat

Phone goes to silent mode

My Z10 regularly goes to silent mode and unless i do a hard reboot by taking out the battery, it does NOT switch to Normal mode. some previous posts have mentioned a fix in older OS versions but i seem to be facing the issue even in version 10.0.10.82

this happens

1 if i switch the device to silent mode - i cannot then revert back to a normal mode

2 sometimes in the morning when the phone switches from night mode to normal mode. all notifications continue to remain off.

Highlighted
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Phone goes to silent mode

Hello kabsl,

 

To better assist you with this issue and to gather device event logs to determine the root cause, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

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