12-06-2013 11:49 AM
I'm not sure how to describe this, but randomly my phone will sort of shut off. I'll press the unlock button on the top, and nothing will happen. But if i hold it down, it'll show the countdown for it to be shut off. I have to take the battery out in order for my screen to actually show
12-06-2013 03:25 PM
OK, lets check first to see if it is a battery problem. With your phone off plug your charger in, wait till you get the green solid light indicating a full charge. Turn phone on and check here: Settings, About, Hardware, Battery %
If your battery does not show 100% do this: with your phone off and charger plugged in wait 10 minutes.
With charger still attached and plugged in remove the battery for 3 minutes then replace the battery and continue to charge till full then check the % again.
When you hold down the power button and see the countdown but do not do the full count does tapping Cancel or Restart do anything.
12-07-2013 09:49 AM
Well your phone could actually have a defect such as loose solder, etc. It might still be under warranty, maybe you should take it back to where you bought it and see about having it repaired.