03-16-2014 01:09 PM
03-16-2014 04:06 PM
03-17-2014 08:08 AM
I would do a security wipe on the device and see what happens:
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:
Once the wipe is complete you can restore your backup. Keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.