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BlackBerry® Z10

New Contributor
Posts: 4
Registered: ‎07-01-2013
My Device: Blackberry Z10
My Carrier: Koodo

Pin code blocked


I bought my unlocked BB Z10 online (Kijiji) 4 months ago when I was going back to home (Iran) for a visit. I tried it with local SIM cards there but didn't work. After I came back to Canada, I realized it has been blocked.

The only window I have access is a pop-up message "Pin Code Blocked".

I contacted BB and I was told as I haven't bought originally from them they can' provide any services. 


Any help to un-block it is highly appreciated.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Pin code blocked

You'll have to go through a cellular carrier.  Once you have service with a carrier, they'll be able to help you out.  If not, they can escalate your issue to BlackBerry who will then be able to help you.



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