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BlackBerry® Z10

Posts: 22
Registered: ‎12-03-2011
My Device: z10 & 64gig playbook
My Carrier: telus

Playing music

I'm trying to play music and video and keep getting this error message and don't know how to fix it.

The file can't be played because another application is using voice services. Close the application and try again.


How do I figure out what application is running

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Playing music

Hi cdnkid,


Do you have any applications currently open on your BlackBerry Z10? I would also recommend performing a reboot, by holding down the power button and choosing Restart, then trying to play media again.






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Posts: 22
Registered: ‎12-03-2011
My Device: z10 & 64gig playbook
My Carrier: telus

Re: Playing music

no nothing was on. so i did a battery pull and it corrected itself. Thanks

Posts: 36
Registered: ‎04-19-2011
My Device: Torch 9800
My Carrier: Bell

Re: Playing music

To cdnkid:


No need to pull battery to do a re-start anymore as when you touch the top button to shut down, an icon appears on the bottom for a restart.


Smart move BB!

Posts: 21
Registered: ‎11-08-2009
My Device: Zed 10
My Carrier: Rogers

Re: Playing music (not)


First of all - robertach -thanks for the tip on the restart - I wondered what that button would be used for as I was turning off the phone -


secondly - I can't play music (sort of) - I get the following message -


"Error - The media library can't be accessed. Please try again later or restart your device if the problem persists"


The restart doesn't fix the problem.


Yet when I go to the music folder in the file manager, I can play music