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BlackBerry® Z10

New Contributor
Posts: 4
Registered: ‎07-31-2013
My Device: Z10
My Carrier: Bell

Problem after downloading latest software update

Just downloaded the latest software update and it has totally fried my Z10. Can't turn it on, doesn't charge. Has anyone else had this problem?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Problem after downloading latest software update

Hi Agrajag17,


Welcome to the BlackBerry Support Community.

Was the software update interupted at all? Was it a wireless update and was your BlackBerry Z10 smartphone connected to a power source during the update?
Do you see an LED light when you connect it to a power source and try removing and reinserting the battery again?

I look forward to your response.



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