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BlackBerry® Z10

Posts: 1
Registered: ‎08-05-2013
My Device: BlackBerry Z10
My Carrier: Orange France

Problem to connect with BBLink after OS Update

Hi everybody,


I have a little problem since i updated my Z10 with OS

Phone always works fine but i lost all things inside the phone ( messages, phone nbrs,etc....), but this isn't main problem. Big problem is that my phone can't sync with BBLink and it is not recognized by BBlink.


Could somebody find an issue or give me THE trick to do, please?


Thanks in advance for all infos


PS: Sorry for potentials mistakes, i'm French.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Problem to connect with BBLink after OS Update

Hello Lence198,


Welcome to the BlackBerry Support Community.


Have you tried reinserting your battery and using different cables?

If so, the following article may assist your with detecting your BlackBerry Z10 smartphone within the BlackBerry Link on your computer:


Let us know if this helps.

Thank you.







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