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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎04-11-2013
My Device: Z10
My Carrier: Vodafone Netherlands

Problem with Office 365 Active Sync and Z10

We have a few Z10 models in our office and use Office 365. However when we setup the Exchange connection it start to sync the emails to our devices however after a minute of 5 the sync seems to stop no more new emails are comming in and again a another 5 or 10 minutes later we get the message: The connection with your mail server has been lost.

 

We have already reset out blackberry devices and tried multiple times everytime the same result. Our Windows and Iphones stay connected with the same server without any problems.

Hall of Famer III
Posts: 57,259
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problem with Office 365 Active Sync and Z10

Hello,

 

Perhaps these instructions will help:

  • KB33522 How to setup a Microsoft Office 365 account on the BlackBerry 10 smartphone

Good luck!



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New Contributor
Posts: 5
Registered: ‎02-22-2013
My Device: Blackberry Passport
My Carrier: Rogers

Re: Problem with Office 365 Active Sync and Z10

We have the same probem at work and I have not been able to find a solution.  Please let me know if you have found one!

 

Thanks,

 

Trevor