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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎07-31-2013
My Device: BBz10
My Carrier: mobily - KSA

Problem

Dear Team,
I was an Iphone user and i moved to BB for first time in my life and looks like its gona be my last time. I am having terrible customer service with my z10 after i bought it in less that two month. Battery won't work probably and it gets too hot. Your BB branch want exchange and as they are saying they would make order for my with new battery only. Below are details for BBz10. 

Registered number: ER0096467/12

Dealer noSmiley Very HappyA0049891/10

IMEI:354010054223418

PIN:24E74A95

BT Mac:406F2A4AF753

I DON'T KNOW OF THIS IS CORRECT PLACE I SHOULD MENTION MY PROBLEM, BUT IF SOMEONE CAN PLEASE DO SO, AS I have don't have handset since 16 days.

Posts: 95,511
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem

Where is the handset for the past 16 days?

Who is your mobile provider?

 

ALSO: 
You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.



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New Contributor
Posts: 2
Registered: ‎07-31-2013
My Device: BBz10
My Carrier: mobily - KSA

Re: Problem

Thanks for the info. I just made this new account as I was trying to reach BB contact on their website but there is no mail at all.
I changed the carrier you mentioned earlier.
Handset is with BB branch in KSA since 18-July-2013
Things are little bit different in KSA, I bought stand alone handset without contract.