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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎10-27-2013
My Device: Z10
My Carrier: Koodo

Problems with 10.2 update

So I updated to 10.2 on my z10 and I am having problems with loading it takes a min or two to switch between anything, my text messages only show the numbers of my contacts so I have no clue who I'm talking to , and I can't add any new contacts.

Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with 10.2 update

After any OS upgrade on a BB10 device, it will take 48-72 hours for the device data syncing of email, contacts, social apps, etc., to complete and finish. High data transfer after an upgrade cause high processor use, which in turn causes high battery usage. Likewise, high processor use will cause some lag and initial slowness. Ignore and and be patient. It can take the 48 hours for all contacts to sync back to the device. And, the battery will recover after a few days. Just don't drain your battery to 10% or less each time, top off the charge. You'll notice a difference after a couple days.

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