03-13-2013 12:31 AM
Hi i am having problems with my new Z10 blackberry phone. I am connection to the internet service by Wifi (where avaliable) and through my service provider's plan. The problem arise when l leave the coverage area of my service provider instead of swithcing automatically to my service provider, its gives me a message that i have lost connection despite my settings are for automatic switch. To resolve the problem i have to turn my phone off & remove the battery and replaace the battery to reboot the phone, then it works fine until i move back into a wifi coverage area.
CAN YOU HELP PLEASE.
03-13-2013 02:27 PM
Hello obsidian and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having connection issues.
What's your software version? (Settings>About>OS)?
To clarify, when you leave a WiFi network you are unable to connect to the internet until you do a reboot?
If you were to manually turn off your WiFi, what happens? Do you get any error? Can you use data services?
03-14-2013 12:27 AM
My software version is 10.0.9.348.
Yes whenever i leave a wifi network it should automatically switch to my data package (it did this on my old blackberry bold), but it does not switch and gives me an error message that i am not connected to the network server. However once i root by taking the battery out & replacing, it works fine.
If i manually switch off the wifi & reboot it works fine. But if wifi is on & leave the coverage area i am no longer connected to the server or data services.
My old balckberry always connects to the server either by wifi or though my data package (from my service provider) i don't have to reboot it connects automatically.
03-18-2013 02:15 PM
03-20-2013 12:07 AM
I have now installed OS version 10.0.10.82 and it seems to have resolved the problem. I'll leave it for anothe couple of days just to be sure.
03-20-2013 01:23 PM