01-27-2014 04:31 PM
Hubby and I both have Z10's. Mine is fine, only problem is with email needing me to veryify password at least once a week. Hubbys is a different story. He registered the blackberry ID with his hotmail account. Then hotmail screwed up and he could not access it anymore. He now has a gmail account. The blackberry now does not seem to recognize his password. Can he change his id somehow to reflect the new email? Also how to get a new password if the steps to changing a password mean sending something to his old email account to which he has no access!! It is driving him nuts and as a result driving me nuts!
01-27-2014 11:11 PM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!