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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎01-27-2014
My Device: Z10
My Carrier: Telus business

Problems with blackberry ID

Hubby and I both have Z10's.  Mine is fine, only problem is with email needing me to veryify password at least once a week.  Hubbys is a different story. He registered the blackberry ID with his hotmail account. Then hotmail screwed up and he could not access it anymore. He now has a gmail account. The blackberry now does not seem to recognize his password. Can he change his id somehow to reflect the new email?  Also how to get a new password if the steps to changing a password mean sending something to his old email account to which he has no access!! It is driving him nuts and as a result driving me nuts!

Hall of Famer III
Posts: 57,211
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problems with blackberry ID

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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