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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎04-22-2013
My Device: Z10
My Carrier: Telstra Australia

Protect Not Registering and Can't Change Default Browser

Hi All

I have bought a new Z10 and I am trying (hard) to like it as a replacement for my current iphone 4.......

But what's stopping me at the moment is that:

 

1. I can't see my z10 on the Protect website (http://...) even after I have turned on the Protect option on the handset. I am in Australia with the Telstra network. The website tells me I need to install the app (which I know isn't compatible with the z10)...Is this a bug ? I have even tried a hard reset on the handset....no luck. 

 

2. I can't for the life of me change the default browser from Bing. I followed other tread but as suggested, I am not given the drop down option in the top right corner to change, just a "b" in the top left.......If I click the "b" it takes me to the Bing website.......

 

I really hope I have missed something simple......but please help me like my new phone.....

Thanks

Jim

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New Contributor
Posts: 2
Registered: ‎04-22-2013
My Device: Z10
My Carrier: Telstra Australia

Re: Protect Not Registering and Can't Change Default Browser

Update - I have no figured out the default browser issue. Just the Protect issue remains.....Thx.
New Member
Posts: 1
Registered: ‎02-23-2014
My Device: z10
My Carrier: telstra

Re: Protect Not Registering and Can't Change Default Browser

Same problem on Vodafone network. My z10 on Telstra is okay though.