10-30-2013 03:38 PM
I have a problem with proximity/light sensor.
~2 months ago (using 10.1) it stopped working, so the screen brightness doesn't change and when I make a phone call the screen is not locked so I often press screen buttons with my cheek.
BBVE (BB Virtual Expert app) says "Proximity/light sensor is not supported on your device".
I expected it was a software bug but after wiping my device and updating to 10.2 nothing changed.
After some googling I found many users experience the same problem (see
and many CrackBerry forum posts.
Is there any solution?
How do you think - is it hardware problem?
If it is the hardware problem - is BB responsible for this regarding the fact that many users (not only me) experience this?
PS: using original screen protector from March, no water or other damage.
The phone model is STL-2, currently running 10.2
Thanks for help and your support