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BlackBerry® Z10

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Developer
Posts: 28
Registered: ‎03-16-2013
My Device: Z10

Proximity sensor

Hi!

I have a problem with proximity/light sensor.

~2 months ago (using 10.1) it stopped working, so the screen brightness doesn't change and when I make a phone call the screen is not locked so I often press screen buttons with my cheek.

BBVE (BB Virtual Expert app) says "Proximity/light sensor is not supported on your device".

I expected it was a software bug but after wiping my device and updating to 10.2 nothing changed.

 

After some googling I found many users experience the same problem (see

http://supportforums.blackberry.com/t5/BlackBerry-Z10/Proximity-detector-not-being-used-by-phone/m-p...

http://supportforums.blackberry.com/t5/BlackBerry-Z10/Light-Sensor-is-not-working-on-my-z10/m-p/2610...

and many CrackBerry forum posts.

 

Is there any solution?

How do you think - is it hardware problem?

If it is the hardware problem - is BB responsible for this regarding the fact that many users (not only me) experience this?

 

PS: using original screen protector from March, no water or other damage.

The phone model is STL-2, currently running 10.2

 

Thanks for help and your support Smiley Happy