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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎09-10-2013
My Device: Blackberry Z10
My Carrier: MTN

Push notifications not working?

[ Edited ]

Hi 

 

I do apologise if I'm duplicating a thread, but it seems to be a common problem everyone is having of late.

I don't receive Facebook, Whatsapp, and SMS notifications. I need to reboot my phone in order to get smses to come through. And Whatsapp and Facebook, I need to go into the app itself to see if something new has popped up. 

I've tried everything from deleting and downloading the apps again, updating the software, and nothings working. 

Secondly, once I've read a message, it doesn't mark itself as read. So sits in the hub no matter as unread. 

Please urgently advise,

 

Jenna 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Push notifications not working?

Hi Jennaroselee,

 

Welcome to the BlackBerry Support Community.

So that I can better assist, could you please provide a bit more information?

What is the full version of your current BlackBerry Device Software?
Were any changes made to the BlackBerry Z10 smartphone before this issue started?
Are you able to send SMS messages successfully? If not, could you please describe what happens?
Are all messages showing as unread in the Hub or does this happen for SMS messages only?
Regarding Facebook for BlackBerry smartphones notifications, is Facebook set to On or Off in Hub mamagement?

 

I look forward to your response.


-FS


 


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New Member
Posts: 1
Registered: ‎09-17-2013
My Device: BB Z10
My Carrier: 60133429524

Re: Push notifications not working?

hi there, I am also having the same problem on my Z10 (model STL100-3) now. I've updated to the latest OS 10.1.0.4181 a few weeks ago and never had any problems until yesterday evening. IT suddenly went bonkers and i now dont get any notifications for my Whatsapp or FB. How do i rectify this??
New Developer
Posts: 14
Registered: ‎06-24-2013
My Device: Blackberry Z10 Developer Edition
My Carrier: Wind

Re: Push notifications not working?

I don't know if this could be the same issue, but if I try to send a notification to my app using this PHP (https://gist.github.com/siriusdely/2572588#file-push_ppg-php) I started to receive the "Invalid document end" error.

 

Could be a Blackberry server issue?

New Contributor
Posts: 4
Registered: ‎01-13-2014
My Device: Blackberry Z30
My Carrier: Bell

Re: Push notifications not working?

I am having the same issue...

 

I don't receive Facebook, Whatsapp, and SMS notifications. I need to reboot my phone in order to get smses to come through. And Whatsapp and Facebook, I need to go into the app itself to see if something new has popped up. 

I've tried everything from deleting and downloading the apps again, updating the software, and nothings working. 

Secondly, once I've read a message, it doesn't mark itself as read.

 

i need help. thank you

Joel

New Contributor
Posts: 2
Registered: ‎01-24-2014
My Device: 9900
My Carrier: airtel

Re: Push notifications not working?

sir ndtv push notification not working