06-09-2013 11:04 AM
Does anyone know how to contact Rim directly?
I bought a Z10 on June 26th and I've had many problems with it. I'm told Blackberry is guaranteed for 10 days and then it's only serviceable. I think I got a dud. It works after I take the battery out and put it back in.
After spending so much money buying the phone I did expect to buy a quality product and not one that needed to go in for a service 2 weeks after purchase.
There is no help anywhere except forums .... not what I expected.
Please let me know if you have an email address or a way to get some real help.
06-09-2013 12:32 PM
06-09-2013 01:40 PM
I've contacted my service provider a few times this week and they say it's a phone issue.
The phone keeps saying network error, which is why I went to the server. This changes after I take out the battery.
The screen keeps magnifying so much that I can't get out of it and I can't press the only icon showing, this changes after I take out the battery.
There is sometimes a consistent beep, which I can't turn off until I take out the battery.
I am often unable to swipe open the home screen. The password screen will come on but there isn't a key board. The screen often goes black and nothing happens, which all changes after I take out the battery.
Today I had to take out the battery 6 times to get it to work.
This phone is 2 weeks old. I paid $750 (in Dubai) for a phone that doesn't work. I'm feeling as if a product that has so many issues so soon should be relaced. But, Balckberry only guarantees their product for 10 days. Sending it off for service 2 weeks after it was purchased from a reputable Blackberry provider is not what I expected. I thought I was buying a decent product.
I'd like to discuss exchanging it but i'm over the 10 day guarantee. The store I purchased from said they can't exchange it unless authorized by RIM.
06-09-2013 05:55 PM
06-10-2013 09:01 AM
Thanks for the link to the help blog. I tried the number and noone picked up, I'll try again later.
Unless I can get hold of RIM and ask for the phone to be replaced, i'll have to buy a new one. I've spoken with the manager of the store I bought from and he said there is nothing he can do as i bought more than 10 days ago. I can send it of to be serviced if i want. As the phone is new, I want it to work. I travel too much within the MIddle East and other countries in Asia to be left with a phone that doesn't work
RIM doesn't seem to have any email access for it's customers.
I'm so disappointed in this company. This feels like i've been scammed out of $750.