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BlackBerry® Z10

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Contributor
Posts: 10
Registered: ‎03-25-2013
My Device: z10
My Carrier: ATT

Re: need help

Every time I delete a email from the z10 it also deletes it from my outlook (office 365) and it gone? It never used to do that when I was running the 9900? What can I do to stop this as I need the emails I deleted?

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help

You're now using ActiveSync technology rather than the traditional BIS. Your device reflects exactly what is on your server, and when you delete, it deletes from the server as well.

 

Instead of deleting emails you can file the email to a different folder if you want.

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Contributor
Posts: 10
Registered: ‎03-25-2013
My Device: z10
My Carrier: ATT

Re: need help

I am using pop email not active sync?

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help

And the 'transport' to your device is ActiveSync.

 

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Contributor
Posts: 10
Registered: ‎03-25-2013
My Device: z10
My Carrier: ATT

Re: need help

Can I turn active sync off on either device or outlook

 

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help

No.

 

You can file those messages.

 

Your Z10 doesn't have any email limit, why are you deleting those messages if you also need them?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 10
Registered: ‎03-25-2013
My Device: z10
My Carrier: ATT

Re: need help

Because before with my 9900 it had a option only delete on handset and the messages would be saved on outlook and when I got in I could either delete what I wanted and file the rest in my outlook files. Now I cant?

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help

Correct, at least for now, until that function is added or updated.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code