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BlackBerry® Z10

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Regular Contributor
Posts: 53
Registered: ‎02-04-2011
My Device: Torch 9800, Z10, PlayBook, PRIV
My Carrier: 3

Re-set Blackberry ID password

Hi guys, the **bleep** that I am, I changed my Blackberry ID password because my Playbook wasn't recognising the password that worked fine with my Z10. Now that I've changed it, I can't remember what the password is, and although I chose an easily recognisable recovery question, it doesn't seem to be accepting my answer either and now my Blackberry ID account has been locked.

 

Is there any way to re-set the password and answer to the recovery question? I can't seem to find any information relating to this, even though my phone keeps prompting me to go to http://www.blackberry.com/blackberryid to re-set it without needing an answer to the recovery question. I couldn't find it at all!

 

 

New Member
Posts: 1
Registered: ‎08-21-2013
My Device: BlackBerry Z-10
My Carrier: Koodo

Re: Re-set Blackberry ID password

Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: Re-set Blackberry ID password

Hi! Welcome to the forums.

I'm sorry you're having issues with your BlackBerry ID.

I suggest visiting the link mentioned above.

Or

Follow this KB:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26361&sliceId=2&cmd=displayKC&d...

If you forgot you're username/email follow this KB:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB28684&sliceId=2&cmd=displayKC&d...

Good luck!
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New Developer
Posts: 24
Registered: ‎06-03-2013
My Device: z10
My Carrier: idea

Re: Re-set Blackberry ID password

Regular Contributor
Posts: 53
Registered: ‎02-04-2011
My Device: Torch 9800, Z10, PlayBook, PRIV
My Carrier: 3

Re: Re-set Blackberry ID password

hi guys, thanks for the links. I tried them, but whenever I put in my registered user e-mail, but it tells me that I've exceeded my no. of attempts at recovering my password and entering the wrong answer to the security question, even though I hadn't changed this. Any advice?

Regular Contributor
Posts: 53
Registered: ‎02-04-2011
My Device: Torch 9800, Z10, PlayBook, PRIV
My Carrier: 3

Re: Re-set Blackberry ID password

Anyone?
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Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Re-set Blackberry ID password

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you. Please read everything very carefully as it indeed addresses all methods available for BBID recovery.

 

However, I've never before heard of exceeding the number of password recovery attempts...please provide that exact and complete error message...or, better still, you can look it up in the public KB database:


Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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