Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 4
Registered: ‎09-03-2013
My Device: Z10
My Carrier: Telus

Receiving calls

When i receive a call my screen goes to lock after the second ring. Is there aplace where this is programmed or is it a problem with my Z10?

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Receiving calls

[ Edited ]

Good day


Welcome to BB forums my QC friend!

 

Are you sure your Z10 isn't locked before you answer your Z10?

 

 

Just want to give you heads up you might want to remove your # off your profile because this is public forum, here is how you can remove the info click on "My Settings" then go to "Personal Information" then scroll down "My Carrier" remove your # then add your service provider name!

 

 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎09-03-2013
My Device: Z10
My Carrier: Telus

Re: Receiving calls

Thank you.

 

My screen locks after 30 seconds than all I have to do is swipe up to unlock. When a call comes in, after 2 rings the screen goes black and the swipe doesn't work I have to push the power button on top to see the call.

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Receiving calls

I never experience this issue seems bit odd did you try to do battery pull then make the phone call let me know if the problem still occurs.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎09-03-2013
My Device: Z10
My Carrier: Telus

Re: Receiving calls

It seem to have worked. Thanks. If it comes back i'll let you know.

Highlighted
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Receiving calls

Wow please keep me posted that is good news Smiley Very Happy

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino