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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎06-29-2013
My Device: Z10
My Carrier: Telus Mobility

Receiving roughly 50% of the texts I should be

I'm incredibly frustrated as I'm not receiving half the messages I should be. I've noticed this over the last 3 weeks that every couple hours I miss texts from all my contacts.

I am ready to throw in the towel as it's incredibly inconvenient as often I'm missing business texts and has resulted in me missing two lunch meetings.

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Receiving roughly 50% of the texts I should be

Hi and Welcome to the Community!

Especially since SMS is a function of your voice-level services (as opposed to your BB-specific data-level services), I recommend that you contact your mobile service provider for formal support and potential formal escalation up to BlackBerry for investigation of your issue.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Trusted Contributor
Posts: 181
Registered: ‎01-11-2013
My Device: Blackberry Passport
My Carrier: Optus Australia

Re: Receiving roughly 50% of the texts I should be

Dont think this is a BlackBerry issue.