Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
08-03-2013 08:23 AM
Well after receiving my replacement phone, I cant seem to be able to restore a backup done on my old device to the replacement phone.
It seems that the new phone plugged in to Link shows up as a new device therefore there's no option to restore the backups done on the old one.
I called up EE support and they didnt know either.
Anyone have to do this?
Also the new device has gone into installation mode but in German or other. Anyone know how to switch installation Language?
08-03-2013 08:43 AM
have You tried "change Device/Device Change" in the lower right corner of the BlackBerry Link Software? In German it is "Geräte wechseln"...don´t know if THIS might help You?
Also, make sure that Your new device has no older FW than Your backup has.
Experienced this problem yesterday, when trying to copy my BU to a security wiped Z10,
I could only initiate the transfer after updating to the new/a newer Firmware
08-03-2013 09:09 AM
Ok I seem to have managed it. I changed the name of the new device to the old device, disconnected from Link, enabled wifi to the remote device in Link then it reconfigured and connected to the device. I restored the old backup done a couple of days ago, and seem to have all pictures, contacts etc, but not my email settings nor the apps that I purchased. I guess I have to do that manually again, hopefully I wont have to repurchase the apps.
08-03-2013 11:14 AM
there is no way to restore the backup to new devicce...
then about the language wheteher it is for phone or desltop software
Again, proving that it is best NOT to comment on something of which you have no knowledge.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
08-03-2013 03:45 PM - edited 08-03-2013 03:48 PM
Ok it has now recovered everything correctly and I am back to where I was a couple of days ago.
The only thing I had to do was reenter the email passwords and ensure Link was connected to the new device, and make sure the new phone was updated to the same s/w version to restore the backup and it was good to go.
One thing is that the MAC address shown in the About screen shows the wrong address! I use a "White list" of mac addresses on my router as I took it off a hidden ssid for the iPhone5 which couldn't handle it, and was puzzled when it couldn't connect. I saw the rejected mac addr on my station list, different to that shown on the phone, and modified it and was away.
Thank God I bought the "Clone Phone" option with my provider, meaning I had a replacement within 12 hours of reporting it, but I never had this happen on any other phone. Ever! Just bad luck, or an inherent problem? I've seen a few posts of Z10's dying.
PS re:Language, it was in Swedish (God knows why, and thank God for Google) and I struggled through the installation then switched to English, thereby allowing me to restore.