01-20-2014 08:19 AM
I did a full backup of my Z10 before it went in for repairs. Ive just received a replacement Z10 and am batteling to do a restore onto this new phone using my link software
The error i get is: "the backup file isnt compatible with the version of device software you are currently running, update your device software and try again"
Ive checked and i do have the latest version of software and still no luck in restoring my contents
01-20-2014 08:56 AM
Your restored device is likely loaded with a lower OS release than that which the backup was made with.
You cannot restore a higher OS backup to a lower OS device.
If you recall the OS your device made the backup with, upgrade to that. Do you recall?
What is the OS in the device you have in-hand, Settings > About?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code