03-04-2013 10:34 AM
I'm posting this for Blackberry's benefit. I returned my Z10 today. It is a wonderful phone and I didn't want to give it up. However, I am a business owner and rely on my phone as a key tool for managing my work, schedule, and clients. I discovered several issues that prevented me from using the Z10.
First, whenever I connected the phone to my computer it would crash (ie. BSOD) the computer and force a reboot. I subsequently found via Google that there are issues connecting the Z10 BB to a Windows 8 pro computer via USB. OK, so I would connect via WiFi.
I then found that I cannot sync my Outlook contacts and calendar with the BB. I'm sorry, but these are essential business tools. It is unforgivable that BB cannot sync with Office. OK, I can purchase CompanionLink with DejaOffice. These will let me sync but not so I can use voice dial while I'm driving (essential in Ontario).
Then, last night when I woke the phone to play with it, there was a prompt asking me for a password. I had deliberately avoided turning on security so I was surprised at the prompt. What triggered the password prompt I had no idea. Since I had never activated password protection I had no idea what password was required but I couldn't access the phone without the password. I tried every possible password combo I could think might be used without success. After 10 unsuccessful attempts, it wiped my phone.
This morning, neededing a working phone with my contacts and calendar, I returned the Z10 to Rogers and re-activated my iPhone.
As I said above, I regret having to return the phone. It was fast, smooth, had an excellent screen and took great photo's and video. It just doesn't work well with Win8 or at all with MS Office. If I it wasn't essential for my business I wouldn't have returned it. Please fix these fundamental problems so I can buy another. Until then, I'll be watching....
03-04-2013 11:14 AM
One of the reason I am still carrying two phones (Z10 and an iPhone) around ... shouldn't have to, but I have no other choice given the poor reliability this past month ... but I do see signs of improvements finally.
Did you do the most recent OS update?
03-04-2013 11:30 AM
03-23-2013 02:21 PM
I bought mine yesterday and returned it today. I actually liked the phone, but I couldn't sync it correctly with my exchange.. Emails finally came thru yesterday afternoon, but the contact wouldn't come.. Only a few hundred of them came and i left it over night and nothing. The tasks and notes wouldn't sync. I tried it again to resync and same thing. I returned it and went back to my bold. I think I'm done with blackberry,.. Probably cancel my account later this week and go to iPhone. I already have an iphone, but have been using my bold for all my scheduling, emails, tasks but I think I've gotten used to my iPhone and will probably switch. There's something going on with Blackberry 10 and exchange and I don't have the time nor the patience to make this work. It was annoying to start that AT&T wouldn't allow enterprise users to pre-order then finally getting one having this issue took me over the edge.
03-23-2013 08:05 PM
03-23-2013 10:11 PM
Nope. If it had been my non-existent EAS password it was asking for, it would not have wiped the device after 10 unsuccessful attempts. Only the Z10 Security settings for the core Z10 account would have done that. I have no exchange account. I was connected to my mail account va IMAP.