08-22-2014 12:30 PM
I've been having a hell of a time with my Z10 on the Koodo network.
I bought the phone (which was locked to Tbaytel, purchased an unlock code, when I check the settings it says it is unlocked, but when I insert the Koodo sim card it says "SIM not compatible."
Sometimes I can receive/send a text, and sometimes I can make/receive a call. Most times I cannot. It will appear as if I've successfully sent a text but later I will receive a "general problem" notice below the text.
I've called Koodo three times, visited the store twice. When I'm there for whatever reason the phone will be in a period when it CAN recieve and make calls. I have also bought two SIM cards, so I have concluded the issue is not the sim card.
I've also factory reset the phone two times. The last time I received the message "ME returned a temporary error".
No one can figure out why this is happening. Any suggestions?
Here's an image of the screen: