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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎05-27-2013
My Device: Z10
My Carrier: BT Italia

SMS DOESN'T WORK AND CONTINIOUS DEVICE RESTART, AFTER SW UPGRADE...

..dear support.. I'm writing from Italy...
..after last Software Upgrade (now is installed SW Ver: 10.1.0.273 - OS Ver: 10.1.0.1720 )... - old version was: SW Ver: 10.0.10.90 - OS Ver: 10.0.10.690)
..as I said.. after the upgrade are started the problems

 

1 - ..SMS function doesn't work correctly.... I receive SMS but I can't open, reply or forward... instead I can cancel, mark
as read or unread, call the sender.....

 

2 - My device, continually during the day restart without reasons..

..I've tryed to make an hard restore to return at last Software version, but is not possible..

 

..Can you help me about this situation..

Thanks in advance for your help..

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: SMS DOESN'T WORK AND CONTINIOUS DEVICE RESTART, AFTER SW UPGRADE...

Hey RobyB,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest creating a full backup of your data through BlackBerry Link: www.blackberry.com/btsc/KB33526

 

Then I would suggest performing a security wipe, by going to Settings>Security and Privacy>Security WIpe

 

Type in the word BlackBerry and press Delete data.  Then test the performance of the BlackBerry Z10 smartphone prior to restoring any data or applications.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 5
Registered: ‎05-01-2013
My Device: Z10
My Carrier: DU

Re: SMS DOESN'T WORK AND CONTINIOUS DEVICE RESTART, AFTER SW UPGRADE...

I also would like to report some issues with SMS since last update.

 

Here in Dubai we can pay parking tickets through SMS, and that's exactly what i did. Too bad my Z10 did not memorize the SMS i sent to the parking service; now what happened is that, being unfamiliar with the new Z10 keyboard, I inadvertently written the wrong parking zone, and it's too sad I cannot provide any proof to the police.

 

The SMS are saved in the history up to the 19May while my parking fine was earlier than that date.

 

Could you please check ?

Pietro,
Dubai, UAE
New Contributor
Posts: 2
Registered: ‎05-27-2013
My Device: Z10
My Carrier: BT Italia

Re: SMS DOESN'T WORK AND CONTINIOUS DEVICE RESTART, AFTER SW UPGRADE...

Hi Vicious Ferret.. and thanks for your suggestions...
..but I have a good news... the device now is Ok, infact.. after few hours, blackberry sent me again 1 SW upgrade and now all apps work correctly.. I think that the first upgrade was partially failed...

..thank again for your support..