05-27-2013 03:47 AM
..dear support.. I'm writing from Italy...
..after last Software Upgrade (now is installed SW Ver: 10.1.0.273 - OS Ver: 10.1.0.1720 )... - old version was: SW Ver: 10.0.10.90 - OS Ver: 10.0.10.690)
..as I said.. after the upgrade are started the problems
1 - ..SMS function doesn't work correctly.... I receive SMS but I can't open, reply or forward... instead I can cancel, mark
as read or unread, call the sender.....
2 - My device, continually during the day restart without reasons..
..I've tryed to make an hard restore to return at last Software version, but is not possible..
..Can you help me about this situation..
Thanks in advance for your help..
05-28-2013 11:26 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data through BlackBerry Link: www.blackberry.com/btsc/KB33526
Then I would suggest performing a security wipe, by going to Settings>Security and Privacy>Security WIpe
Type in the word BlackBerry and press Delete data. Then test the performance of the BlackBerry Z10 smartphone prior to restoring any data or applications.
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
05-29-2013 01:23 AM
I also would like to report some issues with SMS since last update.
Here in Dubai we can pay parking tickets through SMS, and that's exactly what i did. Too bad my Z10 did not memorize the SMS i sent to the parking service; now what happened is that, being unfamiliar with the new Z10 keyboard, I inadvertently written the wrong parking zone, and it's too sad I cannot provide any proof to the police.
The SMS are saved in the history up to the 19May while my parking fine was earlier than that date.
Could you please check ?
05-29-2013 06:20 AM