08-01-2013 09:27 AM
A number of our users are having trouble with SMS messaging since installing 10.1.0.4181. Users are all Z10s on Telus, using ActiveSync (not running a BES).
SMS messaging will freeze up randomly, and not allow users to send messages. Messages can be received, but not read or replied to. If you try to go into a conversation through either the hub or the Text Icon on the home screen, the conversation does not display. The screen appears blank, and tapping on the message box causes the keyboard to appear and the message box to disappear. Further, it appears to be stuck on the most recent conversation. (i.e. If you try to open a previous conversation with a different person, it isn't possible).
Anyone else having this problem? It doesn't seem to get fixed by refreshing the hub, doing a complete restart, or pulling the battery.
Can we roll back, or will a fix be available soon?
08-01-2013 12:13 PM - edited 08-01-2013 12:14 PM
OK, if your OS is indeed 10.1.0.4181 and your radio is 10.1.0.4634, according to BBerry you have a misaligned radio. People have been having issues with this update. Your radio should probably be 10.1.0.4182.
Please read here.
08-01-2013 12:59 PM
08-01-2013 01:06 PM
Thanks, I'll keep looking too. That sounds similar to our issues. I thought mine was fixed last night, but it crapped out again and wasn't responsive for 10 or 12 hours. Then for no particular reason, with no explanation it started working again. Very random and unpredictable.
I would restore my backup, but I'm not sure if the cure is worse than the disease in this case. Also, with 25 x Z10 users, I am sure that a small minority actually did a backup before installing the update
08-01-2013 01:23 PM
hello, i updated my z10 to and first of all it was stuck on the 100%
but now i cant make calls on it
i tried doing a security wipe after backing it up but my phone now wont turn on just comes up with the memory card sign
have now plugged it into blackberry link as is doing a software update so hopefully it will sort my problem out
or atleast let me turn my phone on...
has anyone else had any of these problems.. my txts and bbms and internet were fine just my calls that were interupted
08-01-2013 02:53 PM