09-13-2013 11:15 PM
09-14-2013 01:50 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
If you remain on an older OS, you may want to try updating to the newer versions that hopefully have this issue corrected.
Good luck and let us know!
09-14-2013 05:28 PM
I had a similar problem with my Q10 when I first set it up. Having multiple cloud sources of contacts plus Verizon's free cloud-based backup app was causing phantom linking of contacts. Complete mess. The only solution for me was to wipe the BlackBerry clean and start again, this time with only my iCloud contacts as a database. No Facebook, no LinkedIn, etc. And definitely NO online backup by Verizon.
02-02-2014 08:17 PM
Backing up and then wiping the BB worked for me. The reinstall was very easy using BB Link. I was a little worried that I would spend a half day on it but it was dead easy and didn't require much attention.