03-19-2014 03:05 AM
I upgraded my os to 10.2. Then my screen is not able to rotate anymore, my browser cant get into landscape mode. The rotation Lock button is off (grey Color). I Tried take out the battery, security wipe, reload software using Blackberry Link, none of them help. For additional information, when I run my compass it show "Device not supported: Your device does not support the necssary sensors for this application". Please help.......
03-19-2014 05:55 AM
Check you haven't inadvertantly put the rotation lock on (drag down from the top bezel).
Secondly I would recommend downloading the BlackBerry Virtual Expert app from BlackBerry World and running through the tests to check if there is an actual problem with your phone first.
03-19-2014 06:55 AM
Thanks for your advice and that's a great app. What I get from the result is the sensor are not responding and the app suggesting hardware issue and sensor software issue. But before upgrade it is working, How do I fix sensor software if that's the cause?
03-19-2014 07:30 AM
03-19-2014 07:31 AM