Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 2
Registered: ‎03-29-2013
My Device: Z10
My Carrier: Megafon

Screen

I have a problem with screen. I don't know what happened but the down part of the screen became like a shadow of main part. What should I do?
Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Screen

Hi and Welcome to the Community!

I'm not quite sure I understand...if the problem is in the actual display area of the glass, please take a screen shot (hold up/down volume buttons together) and post that. If the problem is outside of the display area, please give more of a description.

Also, have you tried the basic -- a reboot?

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Contributor
Posts: 2
Registered: ‎03-29-2013
My Device: Z10
My Carrier: Megafon

Re: Screen

I made a screenshot of screen and it was fine, like nothing happened 

So I think it is outside of screen 

But the phone never fell on the ground

Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Screen

So, the problem is with the glass itself, not the actual display. As such, that's a physical problem, which of course cannot be dealt with at an internet-distance. Your best option is to inquire with your original place of purchase for warranty evaluation.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................