01-03-2014 06:16 PM
I have a z10, one of the first that came out in Toronto (if it makes a
difference), a couple of hours ago I came across a serious and sudden
I was able to swipe left and right between pages of apps, even drop down
from the top, but I cannot open anything, not even make a call or settings
Any time I try to, for a split second it looks like its about to load
something then nothing. (image slides to the right quickly and goes back on
So I first did a reset, same problem, then I did a battery pull (about 15 minutes) and problem presisted.
I tried through USB to do a backup on blackberry manager and perhaps do a
re-install of everything, however when I was prompted for the password of
my device on my PC it kept telling me it was an incorrect password (I use
this blackberry on my computer 4-7 days a week, twice a day sometimes for a
year and I have never miss typed my password nor have i changed it)
After trying everything to make sure the first letter maybe was upper/lower
case, even my other possible phone password, nothing worked..
On the 5th failed attempt my phone prompted me to type 'blackberry', which
i did, then i typed my password on my phone which i type in about 15 times
a day becuase I set my phone to a 5 minute lock and still said it was incorrect.... I am no on 9/10 attempts and lost
Please if anyone can give me any suggestions, or even how to backup my phone
and whipe it now, or I have an earlier backup form 4 months ago that I
wouldnt mind going back to in worst case scenario.
Thank you for your help in advance,
Solved! Go to Solution.
01-03-2014 08:04 PM
Well....if you are at 9 out 10 atempts and you don`t mind restoring your device, then enter the password again and then the device should enter in the device wipe mode. That will reset your device to factory setting and then you can start fresh by reloading your earlier made backup
01-03-2014 08:05 PM
01-03-2014 08:06 PM
Was leaving that for a last resort..
Thank you so much though for the advice, just a question though, has anyone else seen this before? Where nothing would open, no apps, nothing in settings, and then the passwords suddenly not being recognized even being 100% sure it is correct and correctly inputed
01-03-2014 08:08 PM