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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎02-25-2013
My Device: Z10
My Carrier: Telus
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Set up my Outlook sync but need to turn off sync with Sent, Drafts and deleted folders

When I go into settings it greys out these as they are already checked.  So I selected Sync all email folders assuming I could turn off the already selected folders but it only allows me to select additional folders vs uncheck existing folders.

 

Help!

 

Jason

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Set up my Outlook sync but need to turn off sync with Sent, Drafts and deleted folders

Hi and Welcome to the Community!

To function properly and seamlessly, it needs to be syncing those folders all the time. As you are writing a message, it needs to be auto saving to the Drafts folder, and synchronizing to the server so as to protect from catastrophic device failure. Likewise, Sent Items need to be constantly placed onto your server as that is an equally necessary function. Likewise with deleted items (though there may be separate issues there).

Suffice to say that, if the box is already checked AND it's grayed out, then you can't affect the setting.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Member
Posts: 2
Registered: ‎02-25-2013
My Device: Z10
My Carrier: Telus

Re: Set up my Outlook sync but need to turn off sync with Sent, Drafts and deleted folders

Thanks for the quick help and guidance!