09-24-2013 04:08 PM
Z10 connected to WiFi and 2 new updates done. Phone restarted and when it boots back up the screen displays the the spinning wheel and says it is checking for updates. I've tried pulling the battery for long periods of time. I taken out the SIM card, along with the battery. Nothing I can do seems to make the phone go to another screen. Cannot get past this, very frustrated. Any help would greatly be appreciated . Thanks
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09-27-2013 07:07 AM
Welcome to the BlackBerry Support Community Forums.
The next steps I would take in order to help resolve the issue you are having are to reload the BlackBerry Z10 smartphone device software.
*Note before reloading the BlackBerry Z10 smartphone software please backup the data stored on the BlackBerry Z10 smartphone using BlackBerry Link.
BlackBerry Link can be downloaded and installed from the below site:
To backup the BlackBerry Z10 smartphone Software please follow the below steps:
1.On your computer, open BlackBerry Link.
2.Connect your device to your computer using a USB cable.
3.At the bottom of the screen, click your device.
4.Click the Settings icon. In the Settings view, in the left pane, click Back Up Now.
Note: You can select data to include in your backup files by selecting specific data in the Settings view.
Alternatively, the following steps can also be performed:
1.To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.
*Please Note, in the current state of your BlackBerry Z10 smartphone you may not be able to Backup the device. In this case please follow the below steps to reload the BlackBerry Z10 smartphone.
To reload the BlackBerry Z10 smartphone software please follow the below steps:
1.Open BlackBerry Link.
2.Connect the smartphone using the micro USB cable.
3.At the bottom of the BlackBerry Link window, click the Computer tab.
5.Under Reload Device Software, select Reload.
6.Follow the on-screen instructions.
Once the BlackBerry Z10 smartphone smartphone has been reloaded please attempt to test to see if the issue can be reproduced.
I look forward to your reply
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09-27-2013 09:14 AM
Thank you for your support. I did install the blackberry link and followed the instructions. My install of the new OS was interrupted at 7% of the installation complete (lost internet connection). Tried to reinstall, again, had some difficulty reconnecting to the link to start the re-install. Took our battery, restarted the computer. Once I reinstalled battery, the phone began to work. The checking for software update disappeared and I was able to use the phone again.
Anyways, phone is up and running.
Thanks again for your help.