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BlackBerry® Z10

Posts: 18
Registered: ‎03-11-2013
My Device: Z10
My Carrier: rogers

Software Update

I keep getting the same software update come up all the time. It is only 4mb and it has been like this over two weeks. Anyone else experiencing the same issue? I have restated my phone many times as well.
Forums Advisor III
Posts: 1,408
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Software Update

I believe I have the answer...


If the phone is an unlocked phone that is originally set up to work on another carrier, it will have firmware that is pertanent to the orignal carrier. Each of the carriers have specific parts of the system software that may be updated from time to time.


In you case if I stand correct, the phone is looking for a specific carrier system software update. Being on a different carrier, it will not be able to properly download that software, and do the update.


This information is from some other technical discussions that I've read some time ago.


Jerry G.