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BlackBerry® Z10

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Contributor
Posts: 21
Registered: ‎01-28-2013
My Device: Z10
My Carrier: Bell

Solved - Call Logs stopped saving

[ Edited ]

Hi all,

 

Is there a limit of how many calls appear in the call log?  I've received calls since yesterday, but no calls appear in the call log since yesterday.

 

I have reset, but no more appear.

 

If there is a limit, I am happy to delete them, but if not, I don't want to waste them without reason.

 

Thank you!

Contributor
Posts: 21
Registered: ‎01-28-2013
My Device: Z10
My Carrier: Bell

Re: Call Logs stopped saving

Disregard - call logs are now working - just took  a bit. Sorry for jumping the gun.

New Contributor
Posts: 8
Registered: ‎09-07-2009
My Device: Not Specified

Re: Call Logs stopped saving

Please help.. How did you resolve the problem.
New Contributor
Posts: 8
Registered: ‎09-07-2009
My Device: Not Specified

Re: Solved - Call Logs stopped saving

Environment
BlackBerry® smartphones
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Overview
When making a phone call from the BlackBerry smartphone, the call log does not show that you have made the call. Also any new incoming calls are not logged and previous calls are unable to be deleted.
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Cause
The Phone Call Logs database is corrupted.

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Resolution
To repair the Phone Call Logs database, please complete the following steps:

Note: All previous phone call logs will be deleted from the BlackBerry smartphone. It is recommended that you perform a backup of your BlackBerry smartphone before continuing. Please see KB18556.

Open BlackBerry Desktop Manager on your computer.
Make sure the BlackBerry smartphone is connected to the computer.
Click on Backup and Restore.
Click on the Advanced button.
On the right hand side under Device Databases select Phone Call Logs.
Click the Clear button.