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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎10-03-2010
My Device: curve 3g 9300
My Carrier: airtel

Sound problems on new BB Z10

Hi

 

I recently upgraded my phone to BB Z10 and was pleasantly surprised with the
up-gradations on the phone. Unfortunately this feeling did not stay for long, as the phone stopped
ringing post 2 weeks of buying it. I could not hear call ringing, no sound
on music/ videos, no speaker phone sound. 


Imagine watching a brand new 42" LED TV without sound.

How do i resolve this?

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Sound problems on new BB Z10

Good day

May I ask what OS your running? Have you done OS upgrade since you got the Z10?
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎10-03-2010
My Device: curve 3g 9300
My Carrier: airtel

Re: Sound problems on new BB Z10

Good day Rob. 

Yes, i did upgrade my OS post purchasing the phone. Im currently at 10.2 OS. 

New Contributor
Posts: 8
Registered: ‎07-25-2013
My Device: Z10
My Carrier: MTS UA

Re: Sound problems on new BB Z10

New Contributor
Posts: 4
Registered: ‎10-03-2010
My Device: curve 3g 9300
My Carrier: airtel

Re: Sound problems on new BB Z10

Thanks. it works Smiley Happy
New Member
Posts: 2
Registered: ‎01-06-2014
My Device: Z10 STL100-1
My Carrier: no

Re: Sound problems on new BB Z10

Also me >>> Thanks. it works
New Member
Posts: 2
Registered: ‎01-06-2014
My Device: Z10 STL100-1
My Carrier: no

Re: Sound problems on new BB Z10

Also me >>> Thanks. it works
New Member
Posts: 1
Registered: ‎11-08-2014
My Device: Z10
My Carrier: TELUS Mobility

Re: Sound problems on new BB Z10

I reiterate what boalle said, go here and see how this appears to be a common Z10 problem, and the solution is to play some audio and while it's playing take the rear cover off (leave battery in) and press below the battery in the "buzzer" area:
http://www.z10case.com/2013/04/blackberry-z10-speaker-not-working-issues.html#comment-12511
New Member
Posts: 1
Registered: ‎02-14-2016
My Device: z10
My Carrier: zain

Re: Sound problems on new BB Z10

plz i have same problem ,but the link that you shared expaired i need the soulution for this problem