11-06-2013 08:05 AM
There is no sound coming from the speaker in my phone. It worked for a while and then stopped. I am unable to hear any notifications and am missing a lot of calls and messages. All of my sound settings have been put to the maximum volume, but this does not help. I have restarted my phone and removed the battery, none of which have worked. What other options are available?
11-06-2013 09:08 AM
I would say try resetting your device to factory settings (backup your data before doing that) and see if this solves the problem.
This process seems much more efficient than a "simple" battery pull
Hope this helps.
11-06-2013 09:11 AM
FIRST, do this please.
Download the app from AppWorld > BlackBerry Virtual Expert.
IN that app is a test for the speaker. Run that test to see if it is a hardware issue.
Wiping and reloading the OS is NOT always the first thing to recommend. Such might be required eventually, but there's other 'triage' which can be performed first.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
11-07-2013 07:37 AM
Thanks everyone for the help.
I didn't get any of the recommended solutions to work. I noticed that a lot of people are having similar issues like I do and am guessing it is a manufacturer's defect. It's a really nice phone but this is the only set back I'm seeing for this phone thus far.