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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎11-05-2013
My Device: Z10
My Carrier: unlocked
Accepted Solution

Strange problem using BBM service on WiFi

Hello everyone,

 

I have a strange problem. I have a Fido phone unlocked by Fido and I am trying using it on another sim card. I am able to connect to the internet and BBM services with Data plan everything fine. I can call everything works fine. 

 

When I connect it to Wifi I can surfe the web do everyting except BBM !!!!! Without the sim BBM works fine in the wifi. The minute I put back the sim no BBM !!!!!!!

 

What is going on Smiley Surprised

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Strange problem using BBM service on WiFi

- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...

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New Contributor
Posts: 5
Registered: ‎11-05-2013
My Device: Z10
My Carrier: unlocked

Re: Strange problem using BBM service on WiFi

It didn't work and I don't think it is the problem for a very simple reason it works fine without a sim or with a sim from its original carrier, in this case Fido.

 

 

Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Strange problem using BBM service on WiFi

Try a different SIM.
Trusted Contributor
Posts: 233
Registered: ‎10-13-2011
My Device: BB Passport, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Strange problem using BBM service on WiFi

As you describe it yourself, it may come from the "unlocking" FIDO process which could be faulty somewhere related to BBM app!?

You should explore this with them I guess.

------------------------------------------------
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)
New Contributor
Posts: 5
Registered: ‎11-05-2013
My Device: Z10
My Carrier: unlocked

Re: Strange problem using BBM service on WiFi

I tried with sim from Fido the original carrier of the phone and works fine.
New Contributor
Posts: 5
Registered: ‎11-05-2013
My Device: Z10
My Carrier: unlocked

Re: Strange problem using BBM service on WiFi

@Messagepads:

I don't think this is a problem for a simple reason it works fine on 3G same sim no problem the minute I switch to wifi BBM stop working.

 

I also notice when I reboot the phone BBM works for a split second and then stopped. 

 

Really annoying 

 

New Contributor
Posts: 5
Registered: ‎11-05-2013
My Device: Z10
My Carrier: unlocked

Re: Strange problem using BBM service on WiFi

Thanks to all who replied......

 

This issue is solved now. For the record it was because of my new carrier didn't accept my unlocked phone Bell Inc, didn't accept it so I tested it with Tellus in Canada and T-Mobile in the USA it is working perfect.. 

 

Still don't know what does 3G has anythong to do with Wifi but it was solved by switching to Tellus 

 

Thanks again